Last updated Article “5 indicators to measure the quality of cleaning services” on March 1, 2023 at Green cleaning company TKT Clean
We often evaluate the quality of cleaning services simply through the results the service brings. Most customers who use cleaning services have not yet developed their own criteria to rate their satisfaction with that service. This is not only detrimental to the customers using the service. But it is also detrimental to the sanitation unit.
Because there are no criteria to evaluate, measuring the quality of cleaning services will easily be emotional. If the mood is happy, the cleaning staff may forget to clean the lobby floor and customers won’t care. But sometimes even a small speck of dust on the glass makes customers unhappy. And at times like that, “ 5 indicators to measure the quality of cleaning services” will be the key to solving all difficult problems of customers and cleaning service providers. born.
Let’s take a look at the article to better understand what criteria are necessary to evaluate the quality of cleaning services.
1. What is KPI and what does it have to do with cleaning services
KPI or Indicators measuring the quality of cleaning services. Is a set of quantifiable measures. Which a company or industry uses to evaluate and compare performance in terms of meeting its strategic and operational goals.
The main goal of a cleaning KPI report is to ensure your service meets its goals in keeping your property clean and safe for everyone on site and for customers. come by.
In the cleaning industry, there are more than just five KPIs that cleaning service providers should report. In fact there are 5 KPI Categories that cleaning units need to report
Through reporting on these categories, service providers are gradually establishing the overall effectiveness of the cleaning services they provide. When analyzing the report, the cleaning unit will assess what is positively/negatively impacting the overall operational goals.
Image: KPI measuring cleaning service quality
2. Proposing indicators to measure the quality of cleaning services
You can rely on 5 KPI Categories below. To consider in choosing an effective cleaning unit. Or if you are using the services of any unit. You can also rely on the suggested criteria below. To monitor and give suggestions to improve the quality of cleaning services better.
Service quality.
Customer satisfaction and feedback.
Cleaning staff.
Safety.
Finance.
Indicators measuring the quality of cleaning services in each category
2.1 Service quality
Results of quality assessment by position and/or department (determine whether a specific position or department needs improvement).
Results of individual and/or group quality assessments (determine whether a particular individual or group needs improvement).
Quality assessment results by category (determine whether a specific service such as dusting needs improvement across the entire site or on an individual basis).
NOTE: All cleaning service quality metric assessments must be compared to each location’s pre-established quality requirements.
2.2 Customer satisfaction and feedback
Results of quality assessment by position and/or department (determine whether a specific position or department needs improvement).
Results of individual and/or group quality assessments (determine whether a particular individual or group needs improvement).
Quality assessment results by category (determine whether a specific service such as dusting needs improvement across the entire site or on an individual basis).
NOTE: All cleaning service quality metric assessments must be compared to each location’s pre-established quality requirements.
Image: Illustration of KPI
2.3 Cleaning staff
Employee productivity (determine square footage cleaned per hour; cost per area cleaned; square footage cleaned per full-time worker).
Employee retention.
Employee rotation.
Employee present/absent.
Time for training on cleaning procedures, safety and cleaning policies.
2.4 Safety
Number of recent trips and falls.
Number of incidents occurring on a day when the cleaning unit is not working.
Number of incidents recordable by OSHA (Occupational Safety and Health Administration).
Check the floor’s anti-slip ability by measuring the coefficient of friction. (Or the ability to prevent slip / fall accidents), to check the safety of the floor.
2.5 Finance
Compare actual costs with budget. Includes labor costs, equipment costs, chemical costs and consumables costs.
2.6 Attached categories
A sixth category that is starting to gain value with some companies is the Healthcare Index. These types of metrics are more difficult to evaluate and are not scientific measurements. For example, use a luminometer to test the reduction of ATP on different surfaces. This can reassure customers that: The cleaning process is reducing the number of contaminants on these surfaces. It helps provide a healthier working environment. Another measure of health is measuring the level of dust in the air. Use a device such as a TSI bead tool.
3. TKT Clean – the quality of cleaning services
TKT Clean is always one of the leading cleaning units. And is a trusted partner of more than 5,000 customers in Ho Chi Minh City. With the experience accumulated over the past 10 years. We always find the best solutions to bring the most satisfaction to customers. With the desire to bring a clean space to everyone. TKT Clean is making efforts to build a management system and expand operations to other areas. Not just limited to Ho Chi Minh City
Factors that contribute to forming a quality service like today. In addition to the staff, training programs, working procedures, etc., there are also other special things like checklist public work or KPI measures quality. The harmonious combination of these elements has created a top-rated cleaning service in Ho Chi Minh City – TKT Clean.
Contact us immediately via hotline 0909.57.12.85. All your hygiene problems will be solved in the fastest and most optimal way.
